Returns Policy

At Packon Co., we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free returns process subject to the following terms:

1. Eligibility for Returns

For hygiene reasons, underwear and intimate apparel cannot be returned unless faulty or incorrect.
In the unlikely event of a product defect, items must be returned within 30 days of the purchase date.
Sale or clearance items are non-refundable unless defective.

2. How to Initiate a Return

Contact our customer support team at packonco@gmail.com with your order details.
Our team will provide you with a return authorisation and instructions.
Ship the item back to our return address at your own cost unless the item is defective or incorrect.

3. Refunds & Processing

Once we receive and inspect your returned item, we will notify you via email.
Approved refunds will be processed within 7-10 business days to your original payment method.
Shipping fees are non-refundable, except in cases of defective or incorrect items.

4. Exchanges

For hygiene reasons, underwear and intimate apparel cannot be exchanged unless faulty or incorrect.

5. Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receiving your order.
We will arrange a replacement or full refund, including return shipping costs.

6. Contact Us

For any return inquiries, reach out to our support team at:
Email: packonco@gmail.com

By purchasing from our store, you agree to this Returns Policy.